Shipping policy
Shipping Policy
At Grumpy Monkeys, we strive to get your game to you as quickly as possible. All orders are processed and shipped from our UK headquarters.
1. Order Processing Time
All orders have a 1 business day handling time. Orders placed on weekends or bank holidays will be processed the following business day.
All orders have a 1 business day handling time. Orders placed on weekends or bank holidays will be processed the following business day.
2. Shipping Rates & Delivery Times
We offer international shipping to the following regions. Transit times start after the order has been dispatched:
We offer international shipping to the following regions. Transit times start after the order has been dispatched:
- United Kingdom: 2–3 business days (Free Shipping)
- United States: 6–8 business days
- Canada: 6–8 business days
- Australia: 6–8 business days
Please note: Transit times are estimates and may vary slightly due to seasonal peaks or postal delays.
3. Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your games journey!
4. Customs, Duties, and Taxes
Good news! We ship all international orders DDP (Delivered Duty Paid). This means the price you pay at checkout is final. Grumpy Monkeys covers all import duties and taxes, so there are no hidden fees or extra charges upon delivery for our customers in the USA, Canada, or Australia.
Good news! We ship all international orders DDP (Delivered Duty Paid). This means the price you pay at checkout is final. Grumpy Monkeys covers all import duties and taxes, so there are no hidden fees or extra charges upon delivery for our customers in the USA, Canada, or Australia.
5. Contact Us
If you have any questions about your delivery, please reach out to us at info@grumpymonkeys.co.uk.
If you have any questions about your delivery, please reach out to us at info@grumpymonkeys.co.uk.